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What products or services do you mainly provide?
Zaijin intelligent provides automation equipment and system integration solutions, including automatic dispensing machines, automatic screw fastening machines, automatic potting equipment, and automatic soldering equipment. We also support OEM/ODM customization services.
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Do you support customized equipment?
Yes. We can provide one-on-one customized automation solutions based on the customer’s product structure, manufacturing process, and production capacity requirements.
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What is the minimum order quantity (MOQ)?
A single unit is acceptable. Specific requirements can be discussed based on the project.
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What is the typical delivery time?
Standard equipment usually takes 2–4 weeks. Customized equipment depends on complexity, and production line customization requires a longer lead time.
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Do you provide installation and commissioning services?
Yes. We offer remote guidance or on-site installation and commissioning services depending on the project requirements.
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Do you provide training for equipment operation?
Yes. We provide operation training, maintenance training, and relevant technical documentation for our customers.
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Is the equipment difficult to operate?
Our equipment is fully configured and set up according to your requirements before delivery, so no additional parameter setup is needed. It features a user-friendly interface, and operators can typically get started after simple training.
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Do you provide after-sales service?
Yes. We provide comprehensive after-sales support, including technical assistance, remote troubleshooting, spare parts supply, and maintenance guidance.
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What is the warranty period?
Core components are typically covered by a 1–3 year warranty (subject to contract terms), and lifetime technical support is provided.
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Do you support overseas customers?
Yes. We have provided equipment and services to customers in over 100 countries and regions, with export support and remote assistance available.
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Do you provide CE or other certifications?
Yes. We can provide CE and other certification documents upon request, and some equipment can be customized to meet specific standards.
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Can we conduct sampling or trial production first?
Yes. We support sample testing and solution validation to ensure the equipment meets your production requirements.
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How do you ensure the solution fits our product?
Customers can provide samples or drawings. Our engineering team will evaluate and provide feasibility analysis and solution recommendations.
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Do you support full-line automation integration?
Yes. We offer standalone machines as well as full-line automation integration solutions.
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How do you handle equipment failures?
We provide remote technical support. If necessary, engineers can assist with troubleshooting or provide on-site service.
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Do you supply spare parts?
Yes. We provide commonly used spare parts and consumables to ensure long-term stable operation of the equipment.
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What payment methods do you accept?
We typically accept bank transfer. Specific payment terms can be agreed upon in the contract.
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How do we start the cooperation process?
The general process is: requirement communication → solution design → quotation confirmation → initial payment according to the contract → production → testing and acceptance → final payment → delivery and installation.
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What are your delivery terms?
EXW and FOB.
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Can we visit your factory?
Yes, customers are welcome to visit our factory. We can arrange on-site tours to observe our production and testing processes.
